The AI Backlash in Insurance: A Warning Sign for Industries Everywhere The rise of artificial intelligence has brought significant changes to various industries, but its impact on insurance claims adjusters has been particularly contentious.
According to Glassdoor's research, 98% of claims adjusters who mention AI in their reviews are critical of its effect on their profession.
Their complaints range from poorly executed automation and error prone AI systems to the lack of consideration for human workers dealing with the consequences.